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Having your own Manufacturing Center vs. using a Mexico Shelter

Having your own Manufacturing Center vs. using a Mexico Shelter

A Comparison to Standalone Operation in Mexico. There are several options for the legal and corporate set up of your new manufacturing operation in Mexico.

Call Center Outsourcing Services

Co-Production International understands how important it is for global companies like yours to provide optimal customer service to existing clients and vendors alike, as well as streamlining inter-departmental communication and collaboration within your diverse order and delivery channels.

CPI will help you establish a World-Class Call Center in Mexico without legal exposure and minimal capital investment, while keeping full control of your operation and quality. Our knowledge of the Mexican market, as well as our legal framework, infrastructure, professional staff, and proven track record of excellence will ensure that you get your Mexican Call Center up and running quickly.

How To Set Up a Call Center in Mexico

Understanding the laws to be in compliance with Mexican regulations can be costly, time-consuming, and can have a major long-term impact if not navigated correctly. Let us take care of everything! CPI will be financially and legally responsible for all Mexican regulations, employees and taxes. Also, CPI’s management team will take care of all administrative tasks and functions, form scouting the best location for your Mexican Call Center and obtaining permits, to assisting with buildout and improvements.

CPI has years of experience with the many unique challenges that global companies face and we understand that your call center is a critical communications hub for your business. Expanding or Outsourcing your call center to us ensures that you engage with customers and suppliers in a seamless manner because you will have complete control of procedures, protocols, training, and management functions for your day-to-day Call Center Operation in Mexico.

CPI has Call Center Experience in Key Industries:

  • Manufacturing
  • Financial Services
  • Healthcare
  • IT Services
  • BPO

CPI’s Expertise in Call Center Processes Include:

  • Customer Service
  • Sales/Lead Generation
  • Technical Support & Repairs
  • Product-Related Troubleshooting
  • Product/Service Inquiries
  • Order Management & Fulfillment
  • Cancellation Requests
  • Call Overflow
  • Warranty Support
  • Emergency/Disaster Response
  • Employee Attendance Hotlines
  • 24/7 After-Hours Service

Key Advantages of a Mexican Call Center:

  • Reduce Call Center Agent Cost! Globally-Competitive Hourly Rates
  • Fluently Bilingual, Bicultural, and Well-Trained Professional Workforce
  • Talent Management: Recruitment & Payroll Processing
  • World-Class Infrastructure
  • Convenient Proximity to the U.S. Border with Strategic Locations in Mexico
  • Doing Business in Mexico is Handled by CPI
  • No Legal Liability in Mexico

We would be delighted
to speak with You!

Let's talk about your Call Center needs and the advantages Mexico offers to optimize and expand your team.

CALL +1(855) 480-0837

“We found that buildings were readily available, and business and labor costs were better than in Costa Rica. We [also] ruled out China because it was not a good fit. Beyond the political situation and rising labor and shipping costs, it was too far away for us to manage.”

"Aspen Medical Products was very diligent in choosing a shelter services company. We did extensive research and felt that CPI was the best shelter services company for Aspen in Tijuana and by partnering with them, we were able to minimize our risk of operating in a new country."

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